Shipping & Delivery Policy
Effective Date: [July 2026]
Thank you for shopping with Sacred Wisdom Hub. This Shipping & Delivery Policy explains how we process and ship orders placed through our Website.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed or shipped on weekends or public holidays unless otherwise stated.
During peak periods, promotions, or unforeseen circumstances, processing times may be longer.
2. Shipping Destinations
We currently ship to:
Singapore
Malaysia
Thailand
International destinations where shipping services are available
If your country is not listed during checkout, please contact us before placing your order.
3. Shipping Methods
Shipping may be provided through reputable postal or courier services, including but not limited to:
Singapore Post (SingPost)
DHL
FedEx
UPS
EMS
Other trusted courier partners
The available shipping options will be displayed during checkout where applicable.
4. Shipping Charges
Shipping charges are calculated based on factors such as:
Destination
Package weight and dimensions
Shipping method selected
Insurance (if applicable)
The total shipping cost will be displayed before you complete your purchase.
5. Estimated Delivery Times
Estimated delivery times are provided as a guide only.
Typical delivery estimates are:
Destination Estimated Delivery
Singapore 1–5 Business Days
Malaysia 3–10 Business Days
Thailand 3–10 Business Days
International 7–30 Business Days
Actual delivery times may vary due to customs inspections, weather conditions, carrier delays, public holidays, or other factors beyond our reasonable control.
6. Customs Duties & Import Taxes
International orders may be subject to:
Customs duties
Import taxes
VAT/GST
Brokerage or clearance fees
These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated.
7. Tracking Information
Where available, a tracking number will be provided once your order has been shipped.
Customers are responsible for monitoring shipment progress using the tracking information provided.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.
9. Lost, Delayed, or Damaged Shipments
While we carefully package all orders, we cannot guarantee the performance of third-party shipping providers.
If your shipment is lost, significantly delayed, or arrives damaged, please contact us promptly. We will assist in working with the shipping provider to investigate the issue where appropriate.
10. Delivery Confirmation
Once a shipment has been marked as delivered by the carrier, responsibility for the package generally passes to the recipient, unless otherwise required by applicable law.
If you believe a delivered package is missing, please contact both the shipping carrier and us as soon as possible.
11. Shipping Restrictions
Certain products may not be available for shipment to specific countries due to customs regulations, import restrictions, or carrier limitations.
We reserve the right to cancel or refuse orders where shipment is prohibited by applicable laws or regulations.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or by email:
Email: info@yain.com
Privacy Policy
Effective Date: [July 2026]
At Sacred Wisdom Hub ("Website", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our Website or use our services.
1. Information We Collect
We may collect the following information:
Personal Information
Name
Email address
Shipping address
Billing address
Telephone number
Username
Account details
Transaction Information
Orders
Payment status
Purchase history
Shipping information
Note: We do not store your full credit or debit card details. Payment processing is handled securely by our payment service providers.
Technical Information
IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Date and time of access
Cookies and Similar Technologies
We use cookies and similar technologies to:
Remember your preferences
Maintain login sessions
Improve website functionality
Analyse website usage
Measure website performance
You may manage or disable cookies through your browser settings. Some features of the Website may not function correctly if cookies are disabled.
2. How We Use Your Information
We use your information to:
Provide our services
Process orders
Deliver purchased products
Respond to enquiries
Improve our Website
Detect fraud and enhance security
Comply with legal obligations
Send service-related communications
Where permitted by law or with your consent, we may also send newsletters or promotional communications. You can unsubscribe at any time.
3. AI-Assisted Content
Some content, including text and images, may be created or enhanced using artificial intelligence (AI) tools. AI tools are used to assist in content creation and do not receive your personal information unless specifically required for a service that you have requested and disclosed to you.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only when necessary with:
Payment service providers
Shipping and logistics companies
Website hosting providers
Email service providers
Analytics providers
Government authorities where required by law
All third-party service providers are expected to protect your information in accordance with applicable laws and contractual obligations.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain business records
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
7. Your Rights
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal data in a portable format, where applicable
To exercise these rights, please contact us using the details below.
8. Children's Privacy
Our Website is not intended for children under the age required by applicable law to provide valid consent without parental involvement.
We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.
9. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
10. International Data Transfers
If your personal information is transferred to another country for processing or storage, we will take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date. Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our Contact Us page or by email:
Email: info@yain.com
Effective Date: [July 2026]
Thank you for shopping with Sacred Wisdom Hub. This Shipping & Delivery Policy explains how we process and ship orders placed through our Website.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed or shipped on weekends or public holidays unless otherwise stated.
During peak periods, promotions, or unforeseen circumstances, processing times may be longer.
2. Shipping Destinations
We currently ship to:
Singapore
Malaysia
Thailand
International destinations where shipping services are available
If your country is not listed during checkout, please contact us before placing your order.
3. Shipping Methods
Shipping may be provided through reputable postal or courier services, including but not limited to:
Singapore Post (SingPost)
DHL
FedEx
UPS
EMS
Other trusted courier partners
The available shipping options will be displayed during checkout where applicable.
4. Shipping Charges
Shipping charges are calculated based on factors such as:
Destination
Package weight and dimensions
Shipping method selected
Insurance (if applicable)
The total shipping cost will be displayed before you complete your purchase.
5. Estimated Delivery Times
Estimated delivery times are provided as a guide only.
Typical delivery estimates are:
Destination Estimated Delivery
Singapore 1–5 Business Days
Malaysia 3–10 Business Days
Thailand 3–10 Business Days
International 7–30 Business Days
Actual delivery times may vary due to customs inspections, weather conditions, carrier delays, public holidays, or other factors beyond our reasonable control.
6. Customs Duties & Import Taxes
International orders may be subject to:
Customs duties
Import taxes
VAT/GST
Brokerage or clearance fees
These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated.
7. Tracking Information
Where available, a tracking number will be provided once your order has been shipped.
Customers are responsible for monitoring shipment progress using the tracking information provided.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.
9. Lost, Delayed, or Damaged Shipments
While we carefully package all orders, we cannot guarantee the performance of third-party shipping providers.
If your shipment is lost, significantly delayed, or arrives damaged, please contact us promptly. We will assist in working with the shipping provider to investigate the issue where appropriate.
10. Delivery Confirmation
Once a shipment has been marked as delivered by the carrier, responsibility for the package generally passes to the recipient, unless otherwise required by applicable law.
If you believe a delivered package is missing, please contact both the shipping carrier and us as soon as possible.
11. Shipping Restrictions
Certain products may not be available for shipment to specific countries due to customs regulations, import restrictions, or carrier limitations.
We reserve the right to cancel or refuse orders where shipment is prohibited by applicable laws or regulations.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or by email:
Email: info@yain.com
Privacy Policy
Effective Date: [July 2026]
At Sacred Wisdom Hub ("Website", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our Website or use our services.
1. Information We Collect
We may collect the following information:
Personal Information
Name
Email address
Shipping address
Billing address
Telephone number
Username
Account details
Transaction Information
Orders
Payment status
Purchase history
Shipping information
Note: We do not store your full credit or debit card details. Payment processing is handled securely by our payment service providers.
Technical Information
IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Date and time of access
Cookies and Similar Technologies
We use cookies and similar technologies to:
Remember your preferences
Maintain login sessions
Improve website functionality
Analyse website usage
Measure website performance
You may manage or disable cookies through your browser settings. Some features of the Website may not function correctly if cookies are disabled.
2. How We Use Your Information
We use your information to:
Provide our services
Process orders
Deliver purchased products
Respond to enquiries
Improve our Website
Detect fraud and enhance security
Comply with legal obligations
Send service-related communications
Where permitted by law or with your consent, we may also send newsletters or promotional communications. You can unsubscribe at any time.
3. AI-Assisted Content
Some content, including text and images, may be created or enhanced using artificial intelligence (AI) tools. AI tools are used to assist in content creation and do not receive your personal information unless specifically required for a service that you have requested and disclosed to you.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only when necessary with:
Payment service providers
Shipping and logistics companies
Website hosting providers
Email service providers
Analytics providers
Government authorities where required by law
All third-party service providers are expected to protect your information in accordance with applicable laws and contractual obligations.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain business records
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
7. Your Rights
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal data in a portable format, where applicable
To exercise these rights, please contact us using the details below.
8. Children's Privacy
Our Website is not intended for children under the age required by applicable law to provide valid consent without parental involvement.
We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.
9. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
10. International Data Transfers
If your personal information is transferred to another country for processing or storage, we will take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date. Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our Contact Us page or by email:
Email: info@yain.com